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Jigsaw Playstructures Ltd - Terms & conditions of business

1. Our Business

   Jigsaw Playstructures Ltd are manufacturers and suppliers of bespoke children’s play systems, play houses and tree houses for domestic and commercial use and the supplier of related products and services.

2. Pricing and Quotations

   Quotations are valid for 30 days from the date of issue and will include specification, delivery and installation costs where applicable.

3. Billing and Payment Terms

   Orders of less than £1000 including delivery if applicable must be paid for in full at the time of order or purchase.

   Orders in excess of £1000 require a deposit of 40% at the time of order confirmation: the balance of 60% is due upon notification that the play equipment is ready for delivery and installation. We reserve the right to payment in cleared funds before delivery and installation takes place.

   In accordance with current legislation you have the right to cancel your order within 7 days from date of ordering. Should you decide to cancel we reserve the right to withhold reasonable costs.

4. Delivery and Installation

   We will give you an anticipated delivery date or window from the date of ordering. Jigsaw is a bespoke manufacturer and whilst every effort is made to meet or exceed delivery commitments this timing is indicative only.

   We will keep you informed of progress on your order during the manufacturing process.

5. Site Survey and Ground Preparation

   Jigsaw do not carry out site preparation, leveling or clearance work, unless agreed otherwise. We cannot accept any liability for damage to the product resulting from incorrect site preparation.

   Whilst we are happy to give advice on ground preparation, ultimately it is your responsibility to ensure that the site is suitable.

   Planning consent is rarely required and whilst we can give you our interpretation of the planning regulations we make no warranty as to correctness, suitability or acceptability and do not accept any liability for this guidance. If you are in any doubt ensure that you contact your local planning authority and/or discuss the project with neighbours prior to installation. Jigsaw cannot accept any responsibility for any discrepancies after installation.

6. Installation

   All installation is carried out by our trained craftsmen to ensure the integrity of our product and complete satisfaction to you the customer.

   Safety is important and we would stress the necessity to keep pets, children and adults away whilst construction is in progress. Supervision of pets and children is your responsibility.

7. Maintenance

   On completion of the project we will give you guidelines and recommendations for the safe use and long term maintenance of your play equipment. The timber is pressure treated to ensure a long life. Periodical surface treatments such as paints or varnishes may be recommended.

   Timber is a natural product. You can therefore expect cracks and shrinkages to occur over time. Regular checks to ensure the security of fastenings will ensure that your equipment will reward you with many years of service.

   We aspire to build long term relationships with our customers and want to ensure that you feel comfortable recommending us. Although it is your responsibility for ensuring the relevant maintenance checks please contact us if you require advice on any aspect of the maintenance and/or safety issues.

8. Ownership of Intellectual Property

   The copyright and design rights to all designs including drawings and materials supplied to you as a customer or a prospective customer remain the property of Jigsaw Playstructures Ltd.

   Legal ownership to the play equipment passes to you from Jigsaw upon receipt of full payment in cleared funds.

9. Safety Certificate

   The play equipment supplied by Jigsaw Playstructures Ltd are CE marked and conform to or exceed the appropriate European Toy Safety Standards (EN 71). Jigsaw also carries full product and public liability insurance, a copy of which is available on request.

10. Use of Jigsaw Products

    Whilst all of our equipment is manufactured and installed to the highest standard, Jigsaw cannot be held responsible for the safe use of our play structures. It is the responsibility of the parent or guardian to ensure that a child is at a suitable stage of development to use our products and that they remain supervised during play if appropriate. Other than where it results from our negligence, we accept no responsibility for any accident or injury resulting from misuse of or misadventure with the play equipment.

    Jigsaw cannot accept responsibility for excessive mistreatment or use beyond the point for which the equipment was designed and originally intended. This is likely to shorten the life of the equipment and may invalidate our guarantee.

11. Guarantees & warranty

    All Jigsaw products carry a 10-year guarantee against timber rot and decay. Jigsaw guarantees the workmanship and materials in our play equipment for two years, subject to the following conditions or exclusions:-

    Damage due to vandalism, abuse, acts of God, severe weather conditions, abnormal usage and unauthorized third parties is not warranted.

    No warranty can be given for degradation of the product due to ordinary wear and tear.

    You must have carried out appropriate maintenance in accordance with our recommendations and made at least monthly checks for damage arising from wear and tear and addressed any corrective action required.

    No warranty is given for natural timber imperfections such as surface cracks, shakes, knots and holes are not covered under the terms of this warranty.

    In our continual efforts to improve our products Jigsaw reserve the right to change product specification without notice.

12. Limitation of Liability

    In addition to any other limitation or exclusion stated elsewhere in these terms and conditions, the liability of Jigsaw Playstructures Ltd to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the services or the goods supplied.

    Nothing in these terms and conditions excludes or restricts our liability to you in the event of death or personal injury resulting from the negligence of Jigsaw Play structures Ltd.

    Your statutory rights remain unaffected at all times.

13. Photography

    In commissioning Jigsaw Play structures Ltd to construct play equipment, you consent (unless specifically withdrawn) to the inclusion and use of photographs of the construction process and completed product in our portfolio, website or advertising materials royalty free and on a perpetual basis. If the photograph includes children we will request written permission before use.

Privacy Statement

The following statement explains our policy regarding the personal information we collect about you. In short: Jigsaw Playstructures does not sell, loan or give away any information you supply to us.

From time to time, you will be asked to submit personal information about yourself (e.g. name, address and e-mail address) in order to receive or use services on our web site. By entering your details in the fields requested, you enable Jigsaw Playstructures to provide you with the services that you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Jigsaw Play Structures will act in accordance with current legislation and aim to meet current Internet best practice.

When you supply any personal information to Jigsaw Playstructures we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else. In general, any information you provide to Jigsaw Playstructures will only be used by Jigsaw Playstructures. It will never be supplied to anyone outside of Jigsaw Playstructures, without first obtaining your consent, unless we are obliged or permitted by law to disclose it. We will hold your personal information on our systems for as long as you use the service that you have requested. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

You have the right to request a copy of the personal information that Jigsaw Playstructures holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to Jigsaw Playstructures, 10 Bloomfield Road, Darlington DL3 6SA